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We are an online business therefore pick up is not available for our products. Most items are stored in warehouses where there is no customer access so pick up is therefore not available. In rare circumstances if pick up is available it will be stated in the listing. If it is not stated then pick up is strictly not available.
Once your item is paid for and payment has cleared it will be processed and dispatched to you within 24-48 business hours (in most cases). There may be rare exceptions to this, for reasons outside of our control however we work to adhere to this standard at all times possible. Express postage is not available in most cases.
There are some items which maybe available for express postage, please be advised there maybe considerable additional charges for this service. However please feel to contact us with the postcode and suburb and we would be happy to assist you and advise. We use Australia Post, Couriers Please, TNT, Fastway, Allied Express, Star Track for delivering our items to you.
Your delivery maybe left at your address if not one is home, (if you wish to avoid this, you could chose to have the delivery delivered to your work place or the new Click & Collect (where available) to ensure you receive your items. Please let us know if you do not want this to happen, as there maybe additional costs to cover as is an additional service When will my item arrive?
Once your item has been dispatched, in most cases you should receive a tracking number so you can track your item. Couriers generally provide an estimated date of delivery and therefore often are not able to provide a specific date or time. It is advised that you track your item so you can know when to expect it as the tracking information is updated and your delivery day will be updated as your item is on its way to you. If you have any concerns or issues with the delivery it may be best for you to contact the courier company directly.
When will my item arrive?
Your item is dispatched 24-48 hours after payment then the delivery estimate times are as follows:
Estimated Delivery Times:
Melbourne/Sydney: 3-5 days
Canberra: 4-8 days
Adelaide: 4-8 days
Brisbane: 4-8 days
Country and Rural Areas: 5-14 days
Please understand these are estimated delivery times and in some circumstances there may be delays that are outside our control however we and the couriers used are always doing our best to deliver your item as promptly as possible.